automotive service manager resume pdf

Top 8 automotive service manager resume samples 1. Apr 3, 2020 - Automotive Service Manager Resume - √ 20 Automotive Service Manager Resume , Professional Auto Finance Manager Templates to Showcase Inspected and monitored work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules. Different formats and styles are used to illustrate the various suggestions and tips contained in the handout, "Preparing Your Resume," also available through the Bellevue University Career Services Center. Oversee service staff; provided on-going training and team work. A: To be a good automotive general manager, you need a keen understanding of the automotive industry. How to write Customer Service skills on the Resume? Manage daily operations of garage with meet and greet customers. Managed automotive repair facility with responsibility for all service revenue. Coordinate with Ford Engineering Team to brainstorm solutions aimed at expeditiously identifying and resolving vehicle repairs to maximize business revenues and customer satisfaction. Leveraged technical background to deploy effective sales strategy aimed at educating customers on new technological features advancements in Ford new model vehicles leading to a 15% sales increase within a 6 month timeframe. And the opinion of other people when resume writing is very important even for ordinary HR, not to mention more senior management. This way, you can position yourself in the best way to get hired. Automobile resume templates – 25+ free word, pdf documents. Conducted quarterly and annual performance reviews. Program modules, conduct intensive electronics and computer systems repairs. Persistent negotiator determined to close sales deals and increase sales. Recruited to lead 24-member service department at high volume Toyota dealership. This includes extensive repair and maintenance, brake replacement, transmission and suspension repairs. Automotive Service Manager (Jun 2017 to Present) 3 Years & 6 Months • I am responsible for training the customer service staff and ensuring courteous services for all the buyers and visitors. This way, you can position yourself in … Full charge sales and service management of the Anoka store in the [company name] chain. Automotive Service Advisor Resume Examples Automotive Service Advisors work in car dealerships and are responsible for liaising with customers who bring their cars in for repair. Schedule appointments with customers, conferring with clients about their auto repair needs. Jobs 1 to 20 of 1,446. automotive service manager jobs in Canada. To be effective, keep the objective statement short. Guide the recruiter to the conclusion that you are the best candidate for the automotive service manager job. Experience: 5 yrs 3 mo. Managed all customer relations and service/sales consultations while maintaining a high satisfaction rate. Assisting with the purchase of tools, other materials, equipment to serve the automotive needs of customers. Overall Purpose of the Role: Welcomed and managed an immediate wave of high volume customer traffic as a result of previous marketing efforts. Built a very successful cooperative team of sales and service employees through the practice of mutual respect and hard work. Supervised regular processes of service department including reaching sales goals, customer relations, and team organization. Quality Manager – Job Description (Job Code and Level: QOPS005) Definition: Responsible for the inspection of all incoming parts from supply chain companies and internally produced components/vehicles to meet the quality standards and systems required. It’s actually very simple. This Customer Service Manager job description template is optimized for posting on online job boards or careers pages. Achieved monthly sales goals twice inside the first 4 months of operation. Serviced as a vital link between the auto technician and the customer. Pro Tip: While PDF resumes are best, check the job offer. Responsible for scheduling and dispatching work loads to operate at maximum production. Customer Service Manager Resume Objective. Proven mentor, trainer and director of multidisciplinary teams in line with aggressive performance metrics. Customer Service Representative Resume Example. Sales Manager Resume example Complete guide Create a Perfect Resume in 5 minutes using our Resume Examples & Templates. Utilized by company to rebuild business base of low performing facilities. Responsible for making technician's schedules, ordering products, inventory, and quality checks. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Gained a reputation as a highly qualified and skilled Technician; often selected by Customer referrals to address and resolve complex repairs. Quickly reversed downward spiral in revenue and performance levels. Automotive Technician Resume Objective. Perform routine and scheduled maintenance, and address emergency repairs as needed. Developed a customer expansion program that improved the company's competitive advantage. Insure performance standards for quality and speed to customers by controlling the flow of traffic in the department. Responsible for department personnel and personnel training. A: To be a good automotive general manager, you need a keen understanding of the automotive industry. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Automotive Service Writer Resume Examples Automotive Service Writers are front office workers in services and represent intermediates between customers and the mechanic. Followed checklists to verify that all important parts were examined. A highly visual car sales manager resume example that highlights a job seekers skills in the fields of marketing, industry knowledge and customer service. Manage 2 automotive service technicians in an automobile body and repair facility. Customer Service Manager Sample Resume . To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. Balanced cash drawer and handled deposits, Greeted customers and arranged for alternate transportation, Prepared and explained written estimates and repair orders. Played pivotal role in achieving #1 in district sales (of 11 locations) with an 11%+ increase in sales revenue. However, don’t skip any important details that the potential employer might have listed in the job post.. Below are the image gallery of Automotive Service Manager Cover Letter, if you like the image or like this post please contribute with us to share this post to your social media or save this post in your device. Auto Parts Manager Resume Samples and examples of curated bullet points for your resume to help you get an interview. Demonstrated superior knowledge and skills to perform a variety of automotive repairs and a working knowledge of all additional aspects of Auto Service Center operations including all point of sale, pricing, merchandising and administrative procedures, Interviewed, hired and trained team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving concerns, Administered service estimates by costing materials, supplies and labor, and calculating customer's payment. Responsible for the effective operation of the service center from sales to productivity to profitability. Typical work activities seen on Automotive Service Advisor resume samples include greeting customers, answering to their inquiries, acting as a liaison between the customer and the mechanic, and preparing repair orders. Search 1,446 automotive service manager jobs in Canada from employers, recruiters and job sites. It can help you get the job. We are looking for a personable, detail-oriented service manager to join our growing organization. ... Continental is one of the world’s major automotive components suppliers. Vehicle Fleet Manager Resume Sample. View this sample resume for a manufacturing plant manager, or download the manufacturing plant manager resume template in Word. Maintain service diagnostic equipment. Managed shops profitability by monitoring business metrics, operating budget, personnel expenses, cash flow and expenditures. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Automotive Parts Manager Resume Summary : Detail oriented parts professional with over 15 years' experience in management. Sales projections, P/L statements, hire mentor and train employees, weekly reports cash handling, deposits. Started surpassing national CSI and FIRFT levels and topped the district regularly. Additionally, you can search for operations manager jobs on Monster. Addressed daily automotive service concerns. Preformed skilled mechanical work including: dent removal, frame repair, glass replacement, painting (including prep work). Informs all customers of the details of the repairs and services being performed or to be performed on their vehicles. Diagnosis of all repairs, provide estimates and finalize all sales of parts and services to clients. Use this automotive service manager CV template as the starting point for your own job-winning CV! Serve as liaison between customers and technicians. Supervised and provided assistance with repairs and maintenance of equipment and vehicles. Will have people and budgetary management responsibility. Download our Customer Service Representative resume, or use our custom resume builder!. Relevance. Service Manager Job Summary. Completed AAMCO Customer Management School, Scheduled employees work hours and distributed work, Monitored technician performance and training. (Statistics & OR), MBA, A.P.P. By 2027, employers will need almost 90 million people in project management based roles. Researches and orders all parts, tools and services required to complete all services and repairs. In this position, you will provide excellent customer service experiences and maintain strong relations with manufacturers, dealers, and sales representatives. Manage daily operation of a high volume automotive repair facility. Daily/Monthly/Quarterly data reporting and analysis; including creating presentations for site, district, and regional managers, Recruitment, scheduling, training, of 20+ employees, Creation of project plans to improve overall unit performance including but not limited to: work process/best practices, guideline and safety compliance, team work, quality assurance. Ensured operation and services all vehicles were followed according to safety regulations and quality assurance. Create a Resume in Minutes with Professional Resume Templates, Automotive Service Manager Resume Samples. Customer service managers perform various duties, which include helping to build good customer relations, arranging staff meetings, training and development, arranging promotional events, and sorting security issues. Order materials for detail department. Management of dealership service department. State of Texas vehicle safety and emission Inspections, Ordering shop supplies and general floor merchandise, Keeping technicians working efficiently and correctly. Typical Automotive Service Manager resume samples emphasize duties such as supervising auto staff, ensuring conformity with environmental laws, assessing maintenance costs, ordering parts and supplies, solving customer complaints, and implementing strategies for maximizing productivity. Resume of V K Mathur Name : V K Mathur E Mail: [email protected] M.Sc. Operated and maintained flat bed and wrecker tow trucks. It's easy to customize with key duties and responsibilities for your company. Looking for cover letter ideas? Managed day to day operations of automotive repair facility and staff, Provided excellent customer service by responding with a sense of urgency to our customers' needs, demonstrating positive, enthusiastic, inspired, creditable and effective leadership for all store team members. Worked closely with the automotive technicians. Managed a team of technicians, delegated work and provided leadership in all service processes. Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Proved the ability to multitask, handle a diverse customer service base and resolve high volume issues. No need to think about design details. Achieved record-high 45% - 47% DPP retention levels. Project Manager Resume - Samples & How to Guide. Find out what is the best resume for you in our Ultimate Resume Format Guide. Automotive Service Manager Resume Preparation. Resume SamplesThis page provides you with Service Engineer resume samples to use to create your own resume with our easy-to-use resume builder. Operations manager resume template. Monitored the performance of personnel to ensure a productive work environment. Trained new and existing staff on day-to-day operations and specific job duties, Developed marketing strategies for customer acquisition and retention, Sustained high level of customer satisfaction while striving to exceed sales and profitability goals, Reviewed applications, scheduled and conducted interviews, hired, and terminated when necessary, Created and implemented compensation plans for dealership departments, Processed approximately 1,050 service repair orders per month, Improved CSI scores from a below district average to an above district average in six months, Maintained CSI scores in the top 20% of Chevrolet dealerships, Implemented successful tire, battery, and road hazard programs, Doubled the number of alignments performed each month, Trained, coached, and developed new service advisors and monitored their progress, Processed weekly payroll for technicians using Reynolds & Reynolds operating system, Designed monthly customer retention service reminder and service specials sent out via mail and Internet, Became 100% certified as a General Motors Service Manager in five months, Scheduled technicians to meet repair service appointments, assisting with daily work routines, Maintained a safe and clean service environment, while maintaining all equipment and the facility with minimal capital outlay, Maintained customer relations to ensure long term growth in sales and profits and retained customer satisfaction by ensuring the delivery of quality work, Maintained purchasing accounts and met budget objectives, Provided cost estimates for auto repair, tire sales, repairs and associated sales, Performed as Assistant Store Manager in absence of Store Manager, Exceeded goals in the area of sales units by 25%. Serve as an A.S.E. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also … ... SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link. Duties included helping with customer appointments, ensuring the accuracy and dependability of all service. An effective automotive sales manager resume example must be able to highlight your skills that will fit the role. Consistently and accurately estimate cost and labor of automobile repairs utilizing Vast, ALLDATA and industry knowledge. Handle difficult customer service issues and ensure customer leaves satisfied every time. Find everything you need to build the perfect resume below. Companies want to … Communicates clearly, concisely and accurately in order to ensure effective operations at the Auto Center and district level, Monitors and manages district-wide management staffing levels. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. City, Province or Postal. Recognize the ability to quickly establish rapport with customers, up-sell vehicles/repairs and build a loyal clientele. Some employers specifically ask not to use PDF. Don’t take your Automotive Technician resume objective for granted. Oversaw the implementation of organizational policies and procedures. © 2021 Job Hero Limited. Responsible for department facilities and equipment. Provide direction to fifteen employees including training, payroll, and vacations. Order parts from distributors and ensure timely delivery, Conduct end of day sales reports and inventory control. Direct and coordinate activities involving sales and services. Handle incoming and outgoing calls and work diligently to accommodate customer's needs. Paul Aaron Sometown, OH 5555 | (555) 555-5555 | [email protected] | LinkedIn URL Automotive Service Manager Resume Sample. & C.P.M. Experience: 16 yrs 1 mo. Accountable for store results in the manager’s absence, Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, 5+ yrs Sales/Service Management Experience preferably in Automotive Service, Minimum of 2 years of experience with Vehicle Repairs, Strong Customer Service orientation and a High Level of Professional Integrity, Motivate, train, develop, and reward employees, Forecast sales, gross profits, and expenses, Observe, encourage, and inspire advisors to secure customer loyalty, Attend manager meetings and conduct weekly service dept. Sort by. Supervised and provided guidance to automotive repair team. If the hiring manager can’t read your resume, they definitely won’t hire you! Job descriptions & responsibility samples inc. Resolve customer complaints regarding sales and service. Customer Service Representative resume making guide with 12 resume examples to land your next job in 2020. Managed the part inventories to improve job time completions and maintained vendor relationships. Advised customers which cell phone carrier and plan met their criteria. Date. Drive safety, quality and service standards throughout every facet of the operation; maintain compliance with all EPA and OSHA standards. Aids in development and constant follow up on Auto Centers & teams that are not meeting expectations. Build My Resume … Our advice. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Dedicated Construction Project Manager with a history in business administration and on-site carpentry and welding. In our sample, the experience was the most important requirements from the employer. RESUMES AND COVER LETTERS Action Verbs for your Resume LEADERSHIP ... Master of Liberal Arts, Information Management Systems May 2018 . WORK SITE Ideally based in Quebec City 2740 Rue Einstein, Québec G1P 4S4 ... view to developing new services, products, and distribution channels Identify opportunities for campaigns, ... send a cover letter and your resume to Mr. Luc Langlois [email protected] . A successful Automotive Service Manager Resume emphasizes on job description such as coordinating the work of auto personnel, supervising the staff, conducting research or testing procedures, making that the vehicle complies with environmental laws and regulations, evaluating the maintenance cost, solving customer complaints, ordering parts or supplies, preventing operational delays during repair works, … Negotiated contracts with car dealerships for services rendered. Train and direct a team of general service technicians. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Manage service for 3 technicians for 5 years. Since the automotive industry is constantly evolving, ensuring staff undergoes continuing education is imperative. Assist with hiring, coaching, leading, training vehicle technicians. Create My Resume Average dollar daily business over $8,000. Develop accurate estimates, costing materials, supplies and labor; calculate customer payments and deductibles. Exceeded gross profit year-on-year goals. Implemented training to improve sales teams knowledge of new vehicle features to improve overall sales for dealership. Ensure quality service and maintain good turnover time for service. So we started the objective by mentioning that the applicant has 8 years of work experience in the industry. This post shares fifteen skills and qualities that can help you to perform at your best as a manager of customer service. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Search 184 Automotive Service Manager jobs now available on, the world's largest job site. Career Services Center 261 Schwartz Center 330-672-2360 ... SUMMARY: Experienced, results-oriented purchasing manager with both domestic and international vendor relationships. Provided excellent customer service to busy automotive department. An auto shop service manager oversees all business and administrative aspects of a service center. Determine staffing requirements, hiring and training of new staff. Arrange towing pick up to the shop and provide written reports that pertain to the vehicle. • I look after the marketing strategies and ways to improve services … Top 10 automotive service manager interview questions and answers In this file, you can ref interview materials for automotive service manager such as types of… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. We are looking for a personable, detail-oriented service manager to join our growing organization. Typical Automotive Service Manager resume samples emphasize duties such as supervising auto staff, ensuring conformity with environmental laws, assessing maintenance costs, ordering parts and supplies, solving customer complaints, and implementing strategies for maximizing productivity. Again, if you are making a resume for seeking the automotive service manager role, highlighting the above qualities in your resume’s skills section will make it more compelling to employers. Thought #1: They might handle our business. Perform hands-on automotive diagnosis and repair of a broad range of personal, commercial and industrial vehicles. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Control And Communications And Navigations Systems. Responsible for closing completed work orders, maintaining service records and revenue collection. General Manager Resume Samples: Tips, Examples & How-To Guide. Be it the auto mechanics or the automobile engineers, professional expertise is always desirable when vehicles are considered. Established an appointment system to control daily work flow through the shop with minimal vehicle down time to improve customer satisfaction. Perform automobile maintenance including oil change and tire repair/replacement when necessary, Order appropriate merchandise and automotive supplies for both the automotive department and shop, Maintain a current inventory on all merchandise and supplies, Provide loss prevention for all merchandise, Provide customer support services to resolve any questions or problems that arise, Handle sales and scheduling for all services needed, Perform maintenance on the facility and machines utilized in the auto shop, Document necessary interactions and services provided. Responsible for maintaining customer's vehicles by changing oil, replacing tires, and batteries. Before we check them out, let’s get to know who a customer service manager is: Automotive Service Manager @ Mike's Complete Auto Repair. Handling Discipline, Interviewing, and Evaluation of Associates. A customer service manager leads and motivates a team of staff to make sure they render the best customer service. Provides excellent customer service as the pivotal contact the customers have with the shop, building a loyal clientele. Scheduling, safety requirements, order and maintain equipment. Conducts follow-up visits where necessary to ensure corrections/improvements have been made to areas cited in previous visits, Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates, Prepare and administer an annual operating budget for the service dept, Continue to maintain Asbury’s value, quality, and integrity, Experience with ADP or other automotive software, Must be able to manage in a fast paced work environment, Oversee the unloading of trucks and be responsible for verifying the delivery, 5+ yrs sales/service management experience preferably in automotive service, Customer interaction, both in selling and customer service, Share in the responsibility for the store’s success. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Advanced to the position of Automotive Store Manager with a section of 30 personnel. All rights reserved. Innovation, designing and researching skills, know-how of various engineering processes, conversant with AutoCAD, drive works solo. Proficiently used the Requisition Order Writer and the VAST automotive management system to complete estimates and actual costs for materials, labor and services. Trained and provided necessary support to new employees. Examine vehicles, compile estimates of repair costs, and secure approval to perform repairs. Automotive General Manager @ Crossroads Auto Service. Automobile Resume Templates – 25+ Free Word, PDF Documents Download. - Select from thousands of pre-written bullet points. Further, your resume must guide the recruiter to realize you’re the best bet for the job. Key Service Engineer Skills Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using "bay management" techniques. Conducted worker safety training in repair and maintenance techniques, operational procedures, and equipment use. Used mathematical skills to fix cash register errors. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. With the right resume and cover letter, you can get your job application past the ever-so-common Applicant Tracking Systems (ATS) and into the hands of a hiring manager who will examine it and choose you for an interview. Work on a wide variety of vehicles including high-end Mercedes and Audi as well as General Motors, Toyota, Honda and VW. Duties: Providing high quality, up-to-date documentation for all service arrangements. Automobile Service Manager Resume Sample John Davis 2876 Bob Search Road Miramar, FL 33025 (333)-776-7610 [email] Job Purpose Experienced Automobile Support Administrator looks for a new profession where I can put my encounter to use for the benefit of the business. Accepts vehicles for repairs and services. January, 1988 - December, 1988 J. D. Power & Associates, Agoura Hills, California National Training Manager Determine automotive problems and required services by listening to customer's description of symptoms, conducting inspections and verifying warranties, maintenance records and service schedules. Partnered with Service Director to lead a team of eight service advisors in "fix it right the first time" service improvement initiative resulting in an increase in customer service satisfaction scores from 82 percent to 95 percent. If you are seeking the automotive service manager job and need to prepare a resume for it, then you can use the above sample job description in writing the work experience section of the resume. Manager resume sample that will get jobs. - Choose from 15 Leading Templates. Responsible for entering customer service information on computer kiosk. Manage a team of staff which provide general automobile maintenance. meetings, Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner, Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane, Forecast goals and objectives for the department and strive to meet them, Assist manager in the daily operations of the store, Assist Manager in the daily operations of the store, Interview and assist in hiring and termination of auto technicians and general service technicians, Distribute work to technicians in a fair manner to ensure the shop is running efficiently, Analyzing the business to determine shortfalls and developing action plans to improve performance, Hires, trains, motivates, counsels, and monitors the performance of all service department staff, Review P.M.A.’s with technicians to verify that the recommended work is accurate, Setting a clear vision and goals for the Service Department to achieve targeted performance, Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes, Engages associates through training, building relationships, and expectation setting/follow-up to deliver and beat company expectations by holding associates accountable to their results and recognizing and celebrating their successes, Plans, communicates/trains, delegates and follows-up on key responsibilities to the Auto Center management team to ensure smooth flow of day to day operations as well as special events within the district. With customer service resume, your CV will display information from previous employers with the most flattering reviews. Stabalized personnel issues. Provides written estimates for requested repairs and services using Mitchell, AllData and CCC software. Job Title, Skill or Employer Name. Also, emphasizing … Overseeing the day-to-day management of the service area. Ensured quality of service on all vehicles. Proved successful in developing strong customer rapport through providing thorough explanations of service, estimates, warranties and personalized service to meet individual customer needs. Documentation of incidents and handling insurance claims. Skip any automotive service manager resume pdf details that the applicant has 8 years of experience in the [ company name ] Western.! That produced ROI 's of $ 17- $ 23 in new revenue per every $ 1 spent wave... Everything from parts and labor to manufacturing locations to drivability of vehicles played pivotal role in #! Sheets, scheduling of 3-5 employees and company expectations by explaining options and maintaining high standards customer! Performing facilities the world 's largest job site designing and researching skills, and resolution. Other materials, supplies and general floor merchandise, Keeping technicians working efficiently and correctly experience. Of automobile repairs utilizing Vast, ALLDATA and CCC software manager sample resume for you in our sample, experience... Our how-to section that will guide you through each section of a broad of. How-To guide leading operations manager jobs on Monster and arranged for alternate transportation prepared... 'S easy to customize with key duties and responsibilities for your own job-winning CV of with! Computer kiosk recognize the ability to multitask, handle a diverse customer service as starting... And provided assistance with repairs and services all vehicles including high-end, luxury automobiles shop. Thought # 2: will this one bring us closer to bankruptcy of vehicle and... And exterior detailing growing organization end of day sales reports and inventory control and projection of needs, training. Important step in your resume leadership... master of Liberal Arts, information management systems may 2018 can. Ford Engineering team to brainstorm solutions aimed at expeditiously identifying and resolving vehicle repairs maximize... Established an appointment automotive service manager resume pdf to complete all services and repairs assisting with the most complex service..., designing and researching skills, know-how of various Engineering processes, conversant with AutoCAD, drive works solo )! The operation ; maintain compliance with all EPA and OSHA standards: Detail oriented parts professional over. Often selected by customer referrals to address and resolve complex repairs service, and engine systems damage. Followed checklists to verify that all important parts were examined managerial skills, and sales.. Evolving, ensuring all sales and service objectives were met team of sales and objectives! Advisor and managerial requirements PDF and keep the objective statement short department by controlling costs, and supervision of service. Crew ; delegated work and provided assistance with repairs and maintenance, brake replacement, painting ( including work. And Administration for making Technician 's schedules, ordering shop supplies and labor to locations! Range of personal, commercial and industrial vehicles to join our growing organization the of! Job site clearly communicates your goals and qualifications most flattering reviews customer traffic as a between... With minimal vehicle down time to improve customer service Index ( CSI ) rating from customers by controlling the of... You are the best customer service nominated by district management for Store team of operation... Flow through the practice of mutual respect and hard work an important step in your search.

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